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The Trotter Matrix

Lloyd Trotter’s achievements at GE included the development of a management performance evaluation tool called the Trotter Matrix, an operational tool that helped to capture the best practices from each of Lloyd’s 40 factories. Lloyd first came up with 12 measurements and processes common to all the plants. Then he asked the managers of each factory to rate themselves on each one, from inventory turns to order fulfillment. On one axis of the matrix was their evaluation, a score of 1 to 5, with 5 being best. On the other axis was the process or procedure. Lloyd’s highly visible matrix got everyone’s attention. No one wants to be last. People scrambled to visit the best plants to learn how to make theirs better. Lloyd squeezed out so many efficiencies that his system of best practices was adopted elsewhere in the company.

The

Trotter

 Matrix

 

Processes

to be Improved #1

Processes

to be Improved #2

Processes

to be Improved #3

Processes

to be Improved #4

Processes

to be Improved #5

Processes

to be Improved

 #6

Function or Facility #1

1

3

2

3

4

0

Function or Facility #2

3

5

3

1

5

2

Function or Facility #3

2

1

1

4

3

5

Function or Facility #4

5

2

5

2

0

4

Function or Facility #5

4

3

4

5

2

5

 

Key

0  Not aware of practice

1  Plans in place

2  Current implementation

Best Practices partially implemented

4  Best Practices fully implemented

5  Best Practices model site

 

Lloyd Trotter was the recipient of  GE Chairman’s Awards for his operational excellence for three consecutive years:

  • 2003 Best Cash Flow Growth
  • 2004 Best Simplification/Productivity
  • 2005 Best Operations Performance of the Year

 
….. more on Lloyd Trotter